Projects
A selection of work from my freelance practice and previous roles. Each project page describes the context, what I built, and the results.
Aircraft Turnaround Prediction
Real-time predictive model for aircraft turnarounds at Schiphol, which grew into a commercial multi-airport product.
Confirmation Bias Detection in Performance Monitoring
Experiment to detect whether human annotators introduce confirmation bias in performance monitoring at Rabobank.
Lithium-Ion Battery Fire Risk Analysis
Analysing Battery Management System data to look for early indicators of fire risk in lithium-ion batteries.
Recurring Transaction Date Prediction
Predicting exact recurring transaction dates for banking customers using pattern detection.
Fiber Connection Permission Prediction
Predictive model and dashboard for fiber rollout planning at a Dutch telecom, with an RCT to test communication impact.
Customer Effort Score Journey Analysis
Analyzing how different parts of the customer journey affect Customer Effort Score at a Dutch energy provider.
Contract Information Extraction
ML model to extract structured information from contracts for the accounting team at a Dutch electronics firm.
Customer Acquisition Models for Telecom
Tech lead on acquisition models for door-to-door and telesales channels, achieving 30% lift in conversion.
Winback Pricing Optimization
Pricing optimization for winback offers at a UK media company, saving over £10 million.
CPG Market Sizing from Multiple Data Sources
Estimating product category market sizes across channels and shopper types by combining third-party data for a consumer goods client.
Analytics Delivery Lead for a UK Media Provider
Leading an offshore analytics team for a UK OTT media provider, working on churn, upsell, and pricing.
COVID-19 Spread Analysis for an NGO
Pro bono analysis of COVID-19 spread using Facebook mobility data, plus text analysis of online help requests.